Privacy Policy

1. Data Controller & Contact

Micronatic (operated by Ukify Ltd, Company No. 16885593) is the data controller for your personal information. For any privacy-related inquiries, email privacy@micronatic.com or write to Ukify Ltd, [Full Address], UK.

2. Information We Collect

We collect information you provide directly: name, email address, phone number, billing information, and any message content when you contact us, order services, or request a quote. Automatically collected data includes IP address, browser type, referring URLs, pages visited, and device identifiers via cookies and analytics tools (Google Analytics, Facebook Pixel). For clients, we may also collect business tax IDs or VAT numbers for invoicing compliance.

3. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA) and the UK, we process your data based on: (a) performance of a contract (e.g., delivering web development services); (b) legitimate interests (e.g., improving our website, fraud prevention); (c) legal obligations (tax record keeping); and (d) your consent (e.g., marketing emails).

4. How We Use Your Information

We use personal data to: provide and deliver our Services, process payments, communicate with you (including service updates, billing, and support), comply with legal obligations, prevent fraud, analyze usage trends, and, with your consent, send promotional emails. We do not sell your personal data to third parties.

5. Data Sharing & Third Parties

We share data with trusted service providers that assist us in operating our business: payment processors (Stripe, Payoneer, PayPal), analytics providers (Google, Meta), hosting providers (cloud infrastructure), and email communication platforms. These parties are contractually bound to protect your data and may only use it for specified purposes. We may also disclose data to comply with lawful requests by public authorities (e.g., HMRC, US courts).

6. International Data Transfers

Your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. For transfers from the UK/EEA to the US, we rely on Standard Contractual Clauses (SCCs) adopted by the European Commission and UK Addendum to ensure adequate protection. By using our Services, you consent to such transfers.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., 7 years for tax records for UK HMRC compliance). For inactive client accounts, we may anonymize or delete data after 3 years of no contact.

8. Your Privacy Rights

Depending on your jurisdiction (GDPR for UK/EEA, CCPA for California residents), you may have the right to: access, correct, delete, restrict processing, data portability, and object to certain processing. California residents have the right to opt-out of the "sale" of personal information (we do not sell data). To exercise any rights, contact privacy@micronatic.com. We will respond within 30 days. No discrimination for exercising rights.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze site traffic, and for remarketing. For detailed information, please see our Cookie Policy. You can control cookies via your browser settings or our cookie consent banner.

10. Children's Privacy

Our Services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, contact us immediately.

11. Data Security

We implement industry-standard technical and organizational measures including SSL encryption, access controls, firewalls, and regular security audits. However, no internet transmission is 100% secure; you use our Services at your own risk.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or a prominent website notice. The "Last Updated" date at the top indicates when changes were made.

13. Supervisory Authority

If you are in the UK, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). In the US, you may contact your state attorney general. We encourage you to contact us first to resolve any concerns.